AA Customer Service Agent (CSA) New Hire Week 2 Practice Test

These questions are part of the practice quiz. Start practicing

• What entry closes a flight in gate reader?
• Which entry would you use to access the flight status display?
• Check in for flight On standby due to arriving late for your flight
• What is the entry to access the BX list engage reader?
• What is a trip in vain?
• Which key sequence would you use to issue a trip credit to volunteer customers?
• Which statement is true about volunteers in oversell situations?
• Define a nonstop flight.
• Which key combination would you use to update flight remarks in QIK?
• Which of the following best describes a voluntary change?
• Which document must be provided to involuntarily denied boarding customers?
• Which entry closes your flight on the gate reader?
• How to add flight remarks using QIK?
• What is the DOD?
• What are the types of documents that need to be included in the C 19 envelope?
• Which keyboard shortcut opens the VCR display when using QIK?
• What is the entry to display the maximum amount of compensation for an oversold flight?
• Which statement best describes who has the highest priority on the FDJ priority list?
• To access the flight status display, which keyboard shortcut would you press?
• Which option correctly identifies how to access the VCR display?
• Which term describes an onboard delay and an aircraft on the ground?
• Refuel and refresh should be delivered to the gate area for a flight experiencing a delay of more than how many hours?
• Which keyboard sequence opens the flight reports screen?
• What is the gate reader entry to review the BX/UNREC list?
• What is the airport ticketing fee for domestic flights?
• What is the QIK path to view flight status?
• What is the gate reader entry to display announcements?
• Which keyboard shortcut reissues a ticket during regular operations?
• What is the QIK pass to initiate a refund?
• What are three examples of schedule operations that can exist?
• Is it true that American Airlines extends amenities during events outside our control, such as weather problems?
• Who calculates all involuntary deny in boarding compensation and will document customers PNR with the exact amount?
• Where do you find the are you ready timeline?
• What is the quick entry to initiate the exchange process during an involuntary reroute?
• Which plan provides reservations irregular ops customer assistance?
• What gate reader entry initiates release of pre-reserved/held seats?
• Which of the following is used as the QIK pass to initiate a refund?
• What is a diversion?
• What is the gate reader entry to add an SSR?
• Which gate reader entry is used to review the BX list?
• What document is required for an FAA Safety inspector to access the FDJ?
• Which option describes a valid characteristic of TREX usage?
• Which option displays inbound connections in gate reader?
• Which term describes a flight that creates a delay, cancellation, or diversion for which a customer no longer needs to continue their trip?
• What entry saves changes to your PNR in QIK?
• NUC stands for what?
• Each customer who is denied boarding involuntarily must be provided a copy of this
• What is the airport ticketing fee for international flights?
• What is the main objective of the day of departure desk?
• How to access CASS?
• Where is the 'are you ready' timeline found?
• Which shortcut shows a list of customers needing special services?
• Which key combination adds flight remarks in QIK?
• What is the QIK entry to print a preliminary flight attendant report?
• Where can you find the minimum number of flight attendants needed for a flight?
• What gate reader entry is used to view FLIFO?
• What quick entry is used to reach the keypad used for all over sale functions?
• Which gate reader entry would place a flight on final/restrict control?
• Which key combination opens the keypad to view or update your flight remarks?
• Which shortcut reprints the boarding pass on the gate reader?
• Which statement describes a direct flight?
• How do you Display the priority list and gate reader?
• Which keyboard shortcut is used to access flight reports in QIK?
• What is the gate reader entry to display a list of customers that have not had their passports swiped?
• Where do you find the minimum number of flight attendants needed for specific flights?
• Which gate reader entry clears standbys?
• Which keyboard shortcut updates the child count on your flight using the gate reader?
• What QIK path will allow you to view the number of available jump seats on an aircraft?
• What does the LAST stand for?
• Which key triggers the gate reader to refresh the screen automatically?
• Which entry displays a thru list for your flight?
• What entry cancels a segment?
• If a customer misses their flight but arrives within two hours, what is the likely outcome?
• Which quick entry accesses and updates the over sales/DB report?
• Which gate reader entry closes the flight?
• Which entry closes a flight in gate reader?
• Which shortcut opens the QIK entry to display a list of passengers requiring special services?
• What are the two types of denied boarding customers?
• Which desk handles day of departure issues?
• What is a connecting flight?
• How do you display the priority list in QIK?
• Which keyboard action saves changes to your PNR in QIK?
• What option do customers have when they miss their flight but show up within two hours of departure time?
• Which function displays the gate reader keypads legend?
• In the gate reader interface, which keystroke combination is used to view the BX list?
• What entry reinstates a canceled segment in a PNR?
• Yes—this must be done before boarding. Which option summarizes the pre-boarding requirement?
• What is the QIK entry to PDC flights?
• What is the gate reader entry to print the FA preliminary report?
• The FAA safety inspector is an A1 on the priority list and therefore receives the highest priority.
• What is a delay?
• Which gate reader entry clears the priority list?
• Which shortcut is used to retrieve a PNR?
• What is the gate reader entry to update the agent information mask?
• What is a cancellation?
• To display the flight announcement in QIK, which gate reader entry should you use?
• What is a direct flight?
• NUC is used in fares to handle what scenario?
• What is the entry to access the priority list in gate reader?
• What is the name of the re-issue exchange process for voluntary changes, and how is it accessed?
• Which combination closes your flight on the gate reader?
• What is the gate reader entry to display a list of customers requiring special services?
• Which entry displays the boarding totals on the gate reader?
• What does the TLOB on the flight status display indicate?
• In the gate reader interface, which keystroke combination closes the current flight?
• Which key combination opens the flight status display for your flight?
• What is the gate reader entry to display your flight status?
• If you need to display the flight's thru list, which shortcut would you use?
• Which key sequence is used to check the minimum flight attendant requirement for a flight in QIK?
• True or false: customer counts outside the plan variance, plus or -7, will be excepted and Processed.
• Which combination re-prints a boarding pass on the gate reader?
• What gate reader entry is used to place a flight on final/restrict control?
• Which entry PDCs your flight?
• The same-day flight change fee is which amount?
• Which indicator identifies an employee as eligible to sit in a jumpseat?
• Which sequence would display the priority list and gate reader?
• In a PNR, which location contains the record locator?
• Where do you find boarding times for specific flights?
• What QIK entry is used to access the CSA mask?
• Which shortcut opens the priority list in QIK?
• True or false the department of transportation regulation stipulate that no one may be denied boarding involuntarily until airline personnel first ask for volunteers who will give up the reservation willingly and exchange for some form of compensation
• What is the gate reader entry to add information about the personnel that are working the flight?
• How to restrict your flight using gate reader?
• Which entry is used to re-issue a customer's ticket during regular operations?
• Which keystroke prints the FA preliminary report with option 1?
• What is the gate reader entry to add an SSR request?
• What is a voluntary itinerary change?
• What is the entry to display Flight remarks keypad and gate reader?
• Self from availability
• What is RICAP?
• The fee for a same-day flight change is which amount?
• Which entry opens the direct segment sell pop-up?
• Which option represents the domestic airport ticketing fee?
• Which keystroke adds an SSR in the gate reader interface?
• What is the gate reader entry to add a special service request for a service animal?
• In gate reader what is the shortcut entry to review the flight status?
• Which entry prints a preliminary flight attendant report?
• How do you access the notice of compensation?
• In gate reader the screen automatically refreshes once each minute or by pressing this key
• How do you list an employee for a cabin jumpseat?
• Which gate reader entry is used to swap seats?
• Which keyboard shortcut opens the direct segment sell pop-up?
• What is the difference between a voluntary oversold seat and an involuntary oversold seat?
• Retrieve a PNR
• Which combination clears a pilot to the jumpseat?
• Which entry accesses the BX list engage reader?
• Which statement best describes D-30 procedures?
• Which keyboard shortcut opens the pop-up to cancel a customer's old segment and rebook a new one?
• What is the QIK entry to complete the involuntary reroute process when there are no coupons available to use for the exchange?
• What is the QIK entry to PDC your flight?
• Where is the record locator found in the PNR?
• Which QIK entry is used to issue the trip credit to volunteer customers?
• Which shortcut re-prints a boarding pass at the gate reader?
• TREX is the name of which process in the system?
• Which entry is used to close a flight on the gate reader?
• Which entry initializes the agent information mask?
• What is the QIK pass to access flight reports?
• Display availability
• What is a tarmac delay?
• Cancel a segment
• What is the list code to display a list of FFDOs on your flight?
• Which statement best defines a nonstop flight?
• Which gate reader entry cancels a segment?
• Volunteers who are not boarded receive compensation equal to the amount they bid. What type of compensation is this?
• True or false at D -30 the agent should restrict the flight and release all Held seats.
• What entry cancels and rebooks a segment all at one time?
• Which gate reader entry would you use to view FLIFO?
• What is the gate reader entry to display the announcement?
• Prior to boarding, the agent must display/review the through list and verify the passengers are on boarding or preparing to re-board the aircraft.
• What does the code NUC stand for?
• What is the entry to access a special service request list in QIK?
• Which gate reader entry displays passenger boarding totals?
• If a customer wishes to make a voluntary change, is the reservation first displayed and itinerary changes made before starting the exchange process?
• In the gate reader interface, which keystroke combination clears the priority list?
• Which shortcut opens CASS?
• Which command would restrict a flight using the gate reader?
• Which keys display the special service request list in gate reader?
• What is the entry used to print the F/a preliminary report using QIK?
• What is the gate reader entry to display a list of inbound connections?
• Which system provides functionality to process voluntary refunds of totally unused or partially used tickets and non-flight documents?
• What is the entry to display a special service request list in gate reader?
• Which gate reader entry initializes the agent information Mask?
• What is the gate reader entry to clear a pilot to the jumpseat?
• Which term describes a flight that will not operate due to weather, mechanical, or operational reasons?
• What gate reader entry clears standbys?
• NUC is used when multiple currencies exist within a fare.
• Which combination displays a thru list for your flight?
• FDJ is best described as what in jumpseat policies?
• Refunds under this dollar amount can be processed at any tickets service center.
• What is the QIK entry to display a list of passengers requiring special services?
• What is the fee for a same-day flight change?