AA Customer Service Agent (CSA) New Hire Week 2 Practice Test

These questions are part of the practice quiz. Start practicing

• What entry cancels a segment?
• In the gate reader interface, which keystroke combination is used to view the BX list?
• What is the QIK path to view flight status?
• What gate reader entry is used to view FLIFO?
• What entry closes a flight in gate reader?
• What gate reader entry is used to place a flight on final/restrict control?
• Which keystroke prints the FA preliminary report with option 1?
• Each customer who is denied boarding involuntarily must be provided a copy of this
• If a customer misses their flight but arrives within two hours, what is the likely outcome?
• Which entry PDCs your flight?
• What gate reader entry initiates release of pre-reserved/held seats?
• What gate reader entry clears standbys?
• Which keyboard shortcut is used to access flight reports in QIK?
• Which shortcut reprints the boarding pass on the gate reader?
• To display the flight announcement in QIK, which gate reader entry should you use?
• Which combination clears a pilot to the jumpseat?
• Which of the following best describes a voluntary change?
• Which key combination adds flight remarks in QIK?
• Which key triggers the gate reader to refresh the screen automatically?
• How do you display the priority list in QIK?
• True or false at D -30 the agent should restrict the flight and release all Held seats.
• What is the main objective of the day of departure desk?
• Which desk handles day of departure issues?
• Which entry is used to close a flight on the gate reader?
• What is the entry to display a special service request list in gate reader?
• Which entry closes your flight on the gate reader?
• The FAA safety inspector is an A1 on the priority list and therefore receives the highest priority.
• Which entry accesses the BX list engage reader?
• What is the gate reader entry to display a list of customers that have not had their passports swiped?
• Which gate reader entry initializes the agent information Mask?
• Which command would restrict a flight using the gate reader?
• Where do you find the are you ready timeline?
• Which entry displays a thru list for your flight?
• What is the QIK pass to initiate a refund?
• What is a tarmac delay?
• Which keystroke adds an SSR in the gate reader interface?
• Which key combination would you use to update flight remarks in QIK?
• Which statement is true about volunteers in oversell situations?
• Which shortcut opens the priority list in QIK?
• Which keyboard shortcut opens the direct segment sell pop-up?
• What is the gate reader entry to add a special service request for a service animal?
• In the gate reader interface, which keystroke combination clears the priority list?
• Which function displays the gate reader keypads legend?
• What is the QIK entry to print a preliminary flight attendant report?
• Who calculates all involuntary deny in boarding compensation and will document customers PNR with the exact amount?
• The fee for a same-day flight change is which amount?
• What is the list code to display a list of FFDOs on your flight?
• What is a delay?
• Which sequence would display the priority list and gate reader?
• Which shortcut opens CASS?
• NUC is used in fares to handle what scenario?
• What is the name of the re-issue exchange process for voluntary changes, and how is it accessed?
• In gate reader the screen automatically refreshes once each minute or by pressing this key
• Which option displays inbound connections in gate reader?
• What is a connecting flight?
• Which shortcut shows a list of customers needing special services?
• What is the gate reader entry to display announcements?
• What is the QIK entry to PDC your flight?
• What option do customers have when they miss their flight but show up within two hours of departure time?
• Which combination re-prints a boarding pass on the gate reader?
• Which keyboard shortcut reissues a ticket during regular operations?
• What is the gate reader entry to review the BX/UNREC list?
• FDJ is best described as what in jumpseat policies?
• NUC stands for what?
• What is the gate reader entry to display the announcement?
• NUC is used when multiple currencies exist within a fare.
• What is a cancellation?
• Which keyboard shortcut updates the child count on your flight using the gate reader?
• Which key combination opens the keypad to view or update your flight remarks?
• In the gate reader interface, which keystroke combination closes the current flight?
• What entry saves changes to your PNR in QIK?
• Which entry would you use to access the flight status display?
• What is the entry to access a special service request list in QIK?
• What is the entry to access the BX list engage reader?
• Retrieve a PNR
• How to access CASS?
• Which keyboard shortcut opens the pop-up to cancel a customer's old segment and rebook a new one?
• What is a voluntary itinerary change?
• What is the difference between a voluntary oversold seat and an involuntary oversold seat?
• What is the QIK entry to PDC flights?
• Which key sequence would you use to issue a trip credit to volunteer customers?
• Where is the record locator found in the PNR?
• Is it true that American Airlines extends amenities during events outside our control, such as weather problems?
• What does the TLOB on the flight status display indicate?
• Volunteers who are not boarded receive compensation equal to the amount they bid. What type of compensation is this?
• Display availability
• Check in for flight On standby due to arriving late for your flight
• What QIK entry is used to access the CSA mask?
• Which combination closes your flight on the gate reader?
• What is the fee for a same-day flight change?
• What is the gate reader entry to display your flight status?
• What is the QIK pass to access flight reports?
• Which gate reader entry closes the flight?
• True or false the department of transportation regulation stipulate that no one may be denied boarding involuntarily until airline personnel first ask for volunteers who will give up the reservation willingly and exchange for some form of compensation
• What are three examples of schedule operations that can exist?
• Which keyboard shortcut opens the VCR display when using QIK?
• What is the entry used to print the F/a preliminary report using QIK?
• Where is the 'are you ready' timeline found?
• How to add flight remarks using QIK?
• What are the types of documents that need to be included in the C 19 envelope?
• Which keyboard action saves changes to your PNR in QIK?
• How do you Display the priority list and gate reader?
• Which term describes a flight that creates a delay, cancellation, or diversion for which a customer no longer needs to continue their trip?
• What is a trip in vain?
• Which statement best defines a nonstop flight?
• Which gate reader entry clears the priority list?
• In a PNR, which location contains the record locator?
• What does the code NUC stand for?
• Which gate reader entry would you use to view FLIFO?
• What is the quick entry to initiate the exchange process during an involuntary reroute?
• TREX is the name of which process in the system?
• Refunds under this dollar amount can be processed at any tickets service center.
• Where do you find the minimum number of flight attendants needed for specific flights?
• Which entry displays the boarding totals on the gate reader?
• What is a direct flight?
• What is the gate reader entry to add information about the personnel that are working the flight?
• Which entry opens the direct segment sell pop-up?
• Which entry initializes the agent information mask?
• Which statement describes a direct flight?
• What are the two types of denied boarding customers?
• What is the gate reader entry to add an SSR?
• What is the gate reader entry to clear a pilot to the jumpseat?
• Prior to boarding, the agent must display/review the through list and verify the passengers are on boarding or preparing to re-board the aircraft.
• Which gate reader entry is used to review the BX list?
• What is the QIK entry to display a list of passengers requiring special services?
• Which option describes a valid characteristic of TREX usage?
• What is the entry to access the priority list in gate reader?
• Which shortcut opens the QIK entry to display a list of passengers requiring special services?
• What is a diversion?
• What is the airport ticketing fee for domestic flights?
• Which statement best describes who has the highest priority on the FDJ priority list?
• What quick entry is used to reach the keypad used for all over sale functions?
• What document is required for an FAA Safety inspector to access the FDJ?
• Which of the following is used as the QIK pass to initiate a refund?
• Refuel and refresh should be delivered to the gate area for a flight experiencing a delay of more than how many hours?
• Which entry prints a preliminary flight attendant report?
• Which gate reader entry cancels a segment?
• What is the gate reader entry to add an SSR request?
• Which QIK entry is used to issue the trip credit to volunteer customers?
• Which combination displays a thru list for your flight?
• Which key combination opens the flight status display for your flight?
• What is the entry to display Flight remarks keypad and gate reader?
• Which keys display the special service request list in gate reader?
• Which gate reader entry is used to swap seats?
• Define a nonstop flight.
• What is RICAP?
• Self from availability
• Which indicator identifies an employee as eligible to sit in a jumpseat?
• Which gate reader entry displays passenger boarding totals?
• How to restrict your flight using gate reader?
• The same-day flight change fee is which amount?
• Which option represents the domestic airport ticketing fee?
• What is the airport ticketing fee for international flights?
• What does the LAST stand for?
• Which entry closes a flight in gate reader?
• Which shortcut re-prints a boarding pass at the gate reader?
• How do you access the notice of compensation?
• Which quick entry accesses and updates the over sales/DB report?
• What is the gate reader entry to display a list of inbound connections?
• Cancel a segment
• Which key sequence is used to check the minimum flight attendant requirement for a flight in QIK?
• Which gate reader entry would place a flight on final/restrict control?
• What is the QIK entry to complete the involuntary reroute process when there are no coupons available to use for the exchange?
• True or false: customer counts outside the plan variance, plus or -7, will be excepted and Processed.
• What is the gate reader entry to update the agent information mask?
• Which document must be provided to involuntarily denied boarding customers?
• Which shortcut is used to retrieve a PNR?
• If you need to display the flight's thru list, which shortcut would you use?
• What entry reinstates a canceled segment in a PNR?
• Which term describes a flight that will not operate due to weather, mechanical, or operational reasons?
• If a customer wishes to make a voluntary change, is the reservation first displayed and itinerary changes made before starting the exchange process?
• To access the flight status display, which keyboard shortcut would you press?
• Which gate reader entry clears standbys?
• How do you list an employee for a cabin jumpseat?
• Where can you find the minimum number of flight attendants needed for a flight?
• Which term describes an onboard delay and an aircraft on the ground?
• Yes—this must be done before boarding. Which option summarizes the pre-boarding requirement?
• What entry cancels and rebooks a segment all at one time?
• Which statement best describes D-30 procedures?
• Which option correctly identifies how to access the VCR display?
• In gate reader what is the shortcut entry to review the flight status?
• Which entry is used to re-issue a customer's ticket during regular operations?
• Which keyboard sequence opens the flight reports screen?
• What is the entry to display the maximum amount of compensation for an oversold flight?
• What is the DOD?
• What is the gate reader entry to display a list of customers requiring special services?
• What is the gate reader entry to print the FA preliminary report?
• Which plan provides reservations irregular ops customer assistance?
• Where do you find boarding times for specific flights?
• What QIK path will allow you to view the number of available jump seats on an aircraft?
• Which system provides functionality to process voluntary refunds of totally unused or partially used tickets and non-flight documents?